Terms and Conditions

Buying

 
Purchasing products from Vitis Cellars has been designed to be quick and easy, to lock in that experience. Of course you are also free to peruse the website at leisure for some interesting facts, or more information about your particular experience you have selected.

Vitis Cellars has been given the opportunity to provide you a wine experience through it's Off Licence 007/OFF/3086/2019
 

Minimum to Buy

For you convenience Vitis Cellars as no minimum amount or quantity you have to buy. However buying several items or a case will generally save your hard earned cash on delivery charges. It may even get you a better deal! All items are sold as the product is displayed. Some products cannot be individualised for resale.
 

Checking out

Purchasing your chosen experience couldn't be easy in the Vitis Cellars two step process (if your logged in). If your not logged in we will just need a few details about how to get your great products to you.

Step 1; Whilst browsing the site when you see and experience you want click 'Add to cart' You cart should activate showing you what is in you cart. You can keep browsing for more wine experiences by just hitting 'hide'.
Step 2; Once your shopping is complete, hover over the cart to activate it, this time click 'Checkout'. This will bring to your payment screen where you can check your purchases, add any messages or coupons, fill out or check the delivery details of your experiences. Make sure you include the right address, delivery costs, and credit card details. From here a simple click of the 'Place Order' will have your wine experiences packed and shipped in no time at all - it's that easy!
 

Delivery

Rural Delivery: Unfortunately we cannot deliver to a rural address without the rural delivery cost been paid for. Rural delivery costs are always charged in addition to any other delivery costs even if the delivery is 'free' via membership benefit, coupon or minimum purchase amount. Failure to include a Rural Delivery charge to you order if the delivery is going to a Rural Delivery address will result in your order being cancelled.
Delivery Acceptance: For any alcohol deliveries please ensure someone over the age of 18 is at the address to receive the delivery. We will not leave any alcohol experiences at your delivery address even if requested by you.
 

Payment Options

At the checkout you will see payment can be made by Vitis Cellars Vouchers, Mastercard, Visa, or Paypal. We do not accept cheques and please don’t send us cash in the mail. Vouchers are not transferable or exchangeable for cash.
We can also accept Direct Credit/Bank transfer and extend credit accounts to approved customers and corporate accounts. If you wish to use these methods of payment please contact us first.
 

Product Availability

We will maintain this site with our best efforts to show all available products. Unfortunately due the nature of the industry some items are highly sort after (especially at our prices) and sell out quickly. All products are sold subject to our stock availability which we are not responsible for. In the unfortunate event an order is processed to which we cannot supply the quantities you’ve asked for we will let you know as soon as possible. You have the option from the ER team, to exchange or refund, or wait to the product is back in stock.
 

Pricing Policy

All prices displayed on this website are given in New Zealand currency and are inclusive of GST. We endeavour to provide the best pricing for your experience regardless of your purchase quantity. Prices are quoted excluding delivery charges. We make every effort to correctly display our prices on this website.  However if a price is incorrect we reserve the right not to proceed with your order at that incorrect price. If a product you have ordered has been incorrectly priced, we will call to give you the option of paying the correct price or cancelling your order.
 

Age Requirements

It's illegal for us to sell liquor to anyone under the age of 18. It's also illegal for you to buy liquor if you're under the age of 18. It is illegal for you to falsify your details if you are under the age of 18 in order to buy liquor from us. By submitting an order on our website irrespective of the order, you agree to the Vitis Cellars Terms & Conditions, and you confirm that you are over the age of 18 and legally allowed to buy liquor.
 
Enjoy your experience responsibly.
 

Conditions of Use

 

Privacy Policy

At Vitis Cellars we love the convenience of online shopping but understand the apprehension in entering personal information over the internet, or for that matter handing it over to big corporates. Vitis Cellars, and our employees, take every possible step to guarantee your privacy and security over your information. To do so our policy is simple.
 

1. Maintain the upmost security for processing any time bank or credit card numbers. That is why we have opted to go with DPS Payment Express gateway to process our internet orders. The team at DPS make it their business to maintain security and come fully recommended by all the big banks. We have included payment through Paypal and a direct credit option for those who choose not to enter any credit card information.

 

2. We will treat your details as if they were our own, with the upmost respect. Any personal information you send us when you join our mailing list or purchase products will not be disclosed to another organisation. The details you provide us will be used for Vitis Cellars purposes only, so we can inform you about amazing experiences with wine and beer. You can unsubscribe at any time to the newsletter.

 
We do collect non personal aggregate data through cookies in order for us to give you a better service but none of these files have any personal information on them. As a responsible company if you opt for a more personalised service, where we may have to ask for more information, or use another company to help us provide that service we will ask first.
 

Intellectual Property Rights

 
Vitis Cellars is a New Zealand company that provides a stand-out wine and beer experience with its own unique character.  To help maintain this character and the remarkable services Vitis Cellars offers its customers, we would like to remind you we control all the content on this website through the Intellectual Property Rights law of New Zealand. Upon viewing this website you can electronically reproduce any of the website content only for the purposes of viewing, and utilising the services of Vitis Cellars, for your own personal use. You may not display or distribute any part of this website or its content in public, including any reproduction in any form, on the Internet, without our express permission. Vitis Cellars has the right to change any part of this website without notice.